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Privacy Policy

In compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173)

hey! Let's ride Technologies Inc. ("hey! Let's ride", "we", "us", or "our") respects your privacy and is committed to protecting the personal data of its users in accordance with applicable laws, including the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules and regulations.

This Privacy Policy explains how we collect, use, store, disclose, and protect personal data when you access or use the hey! Let's ride platform, website, and mobile applications (collectively, the "Platform").

By creating an account or using the Platform, you acknowledge that you have read, understood, and agreed to this Privacy Policy.

1. Personal Data We Collect

We may collect and process the following categories of personal data:

a. Information You Provide

  • Full name
  • Profile photo/avatar
  • Email address
  • Mobile number
  • Date of birth
  • Nationality
  • Government-issued identification (where required for verification)
  • Vehicle-related information (ownership details, photos, registration data)
  • Pickup and return locations
  • Payment-related information processed via third-party payment providers

b. Information Generated Through Use of the Platform

  • Booking and transaction records
  • Messages and communications exchanged through the Platform
  • Reviews, ratings, and feedback
  • Usage logs and activity history

c. Technical and Automatically Collected Data

  • IP address
  • Device type, operating system, browser type
  • Cookies and similar tracking technologies
  • Analytics and performance data

2. Purpose of Processing

We process personal data strictly for legitimate business and operational purposes, including:

  • Creating, managing, and verifying user accounts
  • Facilitating vehicle rental transactions between renters and vehicle owners
  • Enabling communication between users for booking-related purposes
  • Processing payments and refunds
  • Ensuring platform security, fraud prevention, and risk management
  • Providing customer support and responding to inquiries or complaints
  • Improving platform functionality, features, and user experience
  • Sending service-related notifications and updates
  • Sending marketing or promotional communications only with your consent
  • Complying with legal obligations and lawful requests from authorities

3. Sharing and Disclosure of Personal Data

We may share personal data only when necessary and under strict safeguards:

a. Between Platform Users

Limited personal data may be shared between renters and vehicle owners solely to enable identification, communication, and fulfillment of bookings.

b. Service Providers

We may disclose data to trusted third-party service providers (e.g., payment processors, hosting providers, analytics tools) who process data on our behalf under contractual confidentiality and security obligations.

c. Corporate Group

Personal data may be shared with affiliated entities for internal administration, compliance, and operational purposes.

d. Legal and Regulatory Disclosure

We may disclose personal data when required by law, regulation, court order, or lawful request by government or regulatory authorities, including for investigations, public safety, or enforcement purposes.

e. Business Transfers

In the event of a merger, acquisition, restructuring, or asset sale, personal data may be transferred as part of the transaction, subject to applicable data protection laws.

4. Communications Monitoring and Platform Safety

To protect users and maintain platform integrity, hey! Let's ride may review, scan, or analyze communications exchanged through the Platform using automated and, where necessary, manual methods. This is done solely for purposes such as:

  • Fraud detection and prevention
  • Risk assessment and regulatory compliance
  • Enforcing platform rules and terms
  • Improving platform features and security

We do not analyze communications for third-party advertising purposes, nor do we sell or monetize communication content.

5. Cookies and Analytics

hey! Let's ride uses cookies and similar technologies to:

  • Remember user preferences
  • Improve platform performance
  • Analyze usage patterns and detect technical issues

We may use third-party analytics and tracking tools (e.g., analytics, performance, and advertising pixels) that process data in an aggregated or anonymized form where possible. You may disable cookies through your browser settings, though this may affect certain platform features.

6. Data Storage and International Transfers

Personal data may be stored on secure servers located within or outside the Philippines. Where data is transferred internationally, we ensure appropriate safeguards are in place to protect your data in compliance with applicable laws.

7. Data Security

We implement reasonable technical, organizational, and administrative measures to protect personal data against unauthorized access, loss, misuse, alteration, or disclosure. However, no system can guarantee absolute security, and data transmission over the internet is at your own risk.

8. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce agreements.

Certain records (e.g., transaction history, communications, and identification data) may be retained for a longer period where required for legal, regulatory, or safety reasons, including potential investigations or dispute resolution.

9. Your Rights Under Philippine Law

In accordance with Republic Act No. 10173, you have the right to:

  • Access your personal data
  • Correct or update inaccurate or incomplete data
  • Object to processing under certain circumstances
  • Withdraw consent (subject to legal and contractual limitations)
  • Request deletion or blocking of personal data
  • Lodge a complaint with the National Privacy Commission

Requests may be submitted through the contact details provided below. We will respond within the timeframes prescribed by law.

10. Account Deletion

You may request deletion of your hey! Let's ride account through the Platform or by contacting us. Deletion may result in termination of access to services. Certain data may be retained where necessary for legal compliance, fraud prevention, or safety purposes.

11. Third-Party Links

The Platform may contain links to third-party websites or services. We are not responsible for the privacy practices or content of such third parties. We encourage you to review their privacy policies before providing any personal data.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on the Platform and, where required, communicated to users.